1. Introduction

Welcome to the official website of Alkhair Malaysia (“Alkhair”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, services, donation platforms, campaigns, communications, and related digital platforms operated by Alkhair Malaysia.

By accessing or using this website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.

2. Purpose of the Website

This website is intended to:

• provide information regarding humanitarian and charitable activities,
• facilitate donations and fundraising campaigns,
• support volunteer and community engagement,
• share educational and awareness content,
• and communicate organizational initiatives and updates.

Use of this website must remain lawful, respectful, and consistent with the mission and values of Alkhair Malaysia.

3. Eligibility & Acceptable Use

By using this website, you agree that you will not:

• violate any applicable laws or regulations,
• submit false or misleading information,
• attempt unauthorized access to systems or data,
• distribute malicious software or harmful code,
• interfere with website functionality or security,
• impersonate any person or organization,
• engage in fraudulent donation activities,
• misuse contact forms or communication channels,
• or use the website in a way that may harm Alkhair Malaysia, beneficiaries, donors, volunteers, or the public.

We reserve the right to restrict or terminate access for users who violate these Terms.

4.   Donations

4.1 General Donations

Donations made through this website are voluntary contributions intended to support humanitarian, charitable, educational, welfare, or operational activities conducted by Alkhair Malaysia.

4.2  Use of Funds

While we strive to allocate donations according to the intended campaigns or appeals, Alkhair Malaysia reserves the right to redirect funds where reasonably necessary based on:

• urgent humanitarian priorities,
• operational realities,
• legal obligations,
• beneficiary welfare,
• or emergency response requirements.

4.3  Donation Accuracy

Donors are responsible for ensuring that payment and contact information submitted is accurate and complete.

Alkhair Malaysia shall not be responsible for issues arising from inaccurate donor-provided information.

4.4  Unauthorized Transactions

If you believe an unauthorized transaction has occurred, please contact us immediately using the official contact information provided on the website.

5. Refunds

Donations are generally non-refundable once successfully processed. However, refund requests may be considered in limited circumstances such as:

• duplicate transactions,
• technical payment errors,
• unauthorized transactions,
• or exceptional circumstances evaluated at our discretion.

Refund requests should be submitted within a reasonable period after the transaction date. Approval of refunds remains subject to verification and organizational review.

6.  Intellectual Property

Unless otherwise stated, all materials on this website including:

• logos,
• branding,
• graphics,
• reports,
• videos,
• articles,
• photographs,
• campaign materials,
• and written content
• are owned by or licensed to Alkhair Malaysia and protected under applicable intellectual property law.

Users may not reproduce, distribute, modify, commercially exploit, or republish website content without prior written permission unless otherwise permitted by law.

7. Media & Humanitarian Content

Alkhair Malaysia may publish humanitarian documentation, beneficiary stories, photographs, videos, and campaign materials for purposes including:

• awareness,
• education,
• transparency,
• reporting,
• advocacy,
• and
• We strive to handle humanitarian media respectfully, ethically, and responsibly.

Unauthorized manipulation, misuse, exploitation, or misleading redistribution of humanitarian content is prohibited.

8. User-Generated Submissions

If users voluntarily submit:

• testimonials,
• comments,
• feedback,
• media,
• stories,
• or other materials,
• they grant Alkhair Malaysia a non-exclusive, royalty-free right to use, reproduce, adapt, publish, or display such materials for organizational, awareness, educational, reporting, or promotional purposes unless otherwise agreed in writing.

Users remain responsible for ensuring submitted materials do not infringe the rights of others.

9. Third-Party Links & Services

This website may contain links to third-party websites, payment gateways, social media platforms, or external services.

Such services operate independently and may have their own terms and privacy practices.

Alkhair Malaysia does not control and is not responsible for the content, availability, security, or practices of third-party platforms.

Users access third-party services at their own discretion and risk.

10. Website Availability

We aim to maintain reliable website access but do not guarantee uninterrupted availability. The website may occasionally experience:

• maintenance,
• technical interruptions,
• security incidents,
• system upgrades,
• connectivity issues,

or circumstances beyond reasonable control.

Alkhair Malaysia reserves the right to modify, suspend, or discontinue any part of the website without prior notice.

11. Accuracy of Information

• We strive to ensure that information published on this website is accurate and
• However, humanitarian operations and field conditions may change Certain information may occasionally contain:
• delays,
• inaccuracies,
• omissions,
• estimation-based figures,
• or outdated details.

Content is provided on a reasonable-effort basis and should not be interpreted as guaranteed or legally binding unless explicitly stated.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Alkhair Malaysia shall not be liable for:

• indirect losses,
• incidental damages,
• data loss,
• interruption of services,
• loss of donations caused by third-party systems,
• unauthorized access by external actors,
• or damages arising from use or inability to use the website.

Nothing in these Terms excludes liabilities that cannot legally be excluded under applicable law.

13. Privacy

Use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and protected.

Users are encouraged to review the Privacy Policy carefully.

14. Prohibited Conduct

Users must not use this website to:

• spread misinformation,
• conduct scams or fraudulent fundraising,
• harass individuals or communities,
• upload malicious or illegal content,
• exploit beneficiaries or humanitarian materials,
• or engage in activities that may damage the reputation, operations, or integrity of Alkhair Malaysia.

We reserve the right to cooperate with relevant authorities where unlawful activities are suspected.

15. Indemnification

Users agree to indemnify and hold harmless Alkhair Malaysia, its officers, volunteers, employees, partners, and affiliates from claims, damages, liabilities, costs, or expenses arising from:

• violation of these Terms,
• misuse of the website,
• unlawful activities,
• or infringement of third-party rights.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Malaysia.

Any disputes arising from the use of this website shall be subject to the applicable jurisdiction of Malaysian courts unless otherwise required by law.

17. Changes to These Terms

Alkhair Malaysia may revise or update these Terms periodically to reflect:

• operational changes,
• legal requirements,
• security improvements,
• technological developments,
• or organizational
• Updated versions will be published on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

18. Contact Information

For inquiries regarding these Terms & Conditions, please contact:

Alkhair Malaysia

Website: https://alkhair.my

Email: media.alkhairmy@gmail.com

19. Acceptance of Terms

By accessing, browsing, donating through, or otherwise using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.