Refund Policy

1.  Introduction

Alkhair Malaysia (“Alkhair”, “we”, “our”, or “us”) values donor trust, transparency, and accountability.

This Refund Policy outlines the circumstances under which donation refunds may be requested, reviewed, and processed for donations made through our website, fundraising platforms, campaigns, or authorized payment channels.

By making a donation to Alkhair Malaysia, donors acknowledge and agree to this Refund Policy.

2. General Refund Principle

Donations made to Alkhair Malaysia are generally considered final and non-refundable once successfully processed.

This is because donated funds may be:

• deployed rapidly for humanitarian purposes,
• committed to operational activities,
• transferred to field operations,
• allocated to beneficiaries,
• or utilized for emergency response efforts shortly after

3. Eligible Refund Circumstances

Refund requests may be considered under limited circumstances including:

3.1 Duplicate Transactions

Where a donor is accidentally charged multiple times for the same intended donation.

3.2 Unauthorized Transactions

Where a payment was made without the donor’s authorization, subject to reasonable verification and investigation.

3.3 Technical Errors

Where technical system failures or payment gateway errors resulted in incorrect charges or unintended transactions.

3.4 Incorrect Donation Amount

Where donors unintentionally entered an incorrect donation amount due to clear input error.

3.5 Exceptional Circumstances

Other exceptional situations may be reviewed on a case-by-case basis at the reasonable discretion of Alkhair Malaysia.

4. Non-Refundable Situations

Refunds will generally not be provided for:

• change of mind after donation completion,
• dissatisfaction unrelated to technical or transactional issues,
• delays caused by banking systems or third-party providers,
• completed donations already utilized for humanitarian purposes,
• or donor misunderstanding where campaign information was reasonably

5. Refund Request Procedure

To request a refund, donors should contact Alkhair Malaysia through official communication channels and provide:

• full name,
• contact information,
• transaction reference or receipt,
• payment date,
• donation amount,
• and explanation for the refund request.

Additional verification information may be requested where reasonably necessary.

6. Refund Request Timeframe

Refund requests should preferably be submitted within:

• seven (7) days from the transaction date,
• or within a reasonable timeframe depending on the nature of the issue.

Late requests may be more difficult to verify and process.

7. Review & Verification

All refund requests are subject to reasonable review and verification. Alkhair Malaysia reserves the right to:

• request supporting documentation,
• investigate suspicious claims,
• decline unverifiable requests,
• or delay processing where fraud prevention or compliance checks are
• Our goal is to balance:
• donor protection,
• operational integrity,
• fraud prevention,
• and humanitarian responsibility.

8. Refund Processing

Approved refunds may be processed through the original payment method where reasonably possible. Refund timelines may vary depending on:

• banking institutions,
• payment gateways,
• third-party processors,
• technical systems,
• or financial compliance procedures.

Alkhair Malaysia shall not be responsible for delays caused by external financial institutions or payment providers.

9. Partial Refunds

In certain situations, partial refunds rather than full refunds may be considered where:

• a portion of funds has already been utilized,
• payment processing costs are non-recoverable,
• or operational commitments have already been incurred.

10. Fraud Prevention

To protect donors, beneficiaries, and organizational integrity, Alkhair Malaysia reserves the right to deny refund requests associated with:

• fraudulent activity,
• abuse of refund processes,
• suspicious payment behavior,
• false claims,
• or unlawful conduct.

Where necessary, relevant authorities or financial institutions may be notified.

11. Third-Party Platforms & Payment Providers

Donations made through external fundraising platforms, payment gateways, or third-party services may also be subject to additional terms and refund policies imposed by those providers.

Users are encouraged to review the applicable policies of such platforms where relevant.

12. Limitation of Liability

To the fullest extent permitted under applicable law, Alkhair Malaysia shall not be liable for:

• indirect losses,
• banking delays,
• technical interruptions,
• payment gateway failures,
• currency conversion discrepancies,
• or circumstances beyond reasonable operational control.

Nothing in this Policy excludes rights that cannot legally be excluded under applicable law.

13. Policy Changes

Alkhair Malaysia reserves the right to revise or update this Refund Policy periodically to reflect:

• operational changes,
• legal requirements,
• payment system developments,
• security improvements,
• or humanitarian operational
• Updated versions will be published with a revised effective date.

Continued use of donation services after updates constitutes acceptance of the revised Policy.

14. Contact Information

For refund requests or inquiries regarding this Refund Policy, please contact:

Alkhair Malaysia

Website: https://alkhair.my

Email: media.alkhairmy@gmail.com

15. Acceptance of Policy

By making a donation through Alkhair Malaysia’s website or affiliated fundraising channels, donors acknowledge that they have read, understood, and agreed to this Refund Policy.