Privacy Policy

Alkhair Malaysia
Last Updated: 26 Jun 2026

1. Introduction

Welcome to Alkhair Malaysia (“Alkhair”, “we”, “our”, or “us”).

At Alkhair Malaysia, we are committed to protecting your privacy, safeguarding your personal information, and ensuring transparency in how your data is collected, used, stored, and shared.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you:

  • Visit our website
  • Make donations
  • Register as a volunteer
  • Participate in campaigns or events
  • Subscribe to updates
  • Contact us through forms, email, or social media
  • Interact with our digital services

 

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

 

2. Information We Collect

We may collect the following categories of information:

2.1  Personal Information

Including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Identification details (when legally required)
  • Donation details
  • Volunteer registration information

2.2  Payment Information

When donations or payments are made through our website, payment processing may be handled by trusted third-party payment providers.

We do not store full credit/debit card information on our servers unless explicitly stated and secured under applicable standards.

2.3  Technical & Usage Information

Automatically collected information may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring URLs
  • Website activity and interaction
  • Cookies and analytics data

2.4  Media & User-Submitted Content

If you voluntarily submit:

  • Photos
  • Testimonials
  • Campaign stories
  • Videos
  • Comments
  • Feedback

 

we may use such materials for awareness, reporting, educational, promotional, or fundraising purposes, subject to applicable consent and ethical considerations.

 

3. How We Use Your Information

We use collected information for purposes including:

Operational Purposes

  • Processing donations
  • Issuing receipts
  • Managing volunteer activities
  • Responding to inquiries
  • Delivering requested services

 

Communication Purposes

  • Sending updates
  • Sharing campaign reports
  • Providing emergency appeals
  • Sending newsletters or announcements

 

Security & Integrity

  • Preventing fraud or abuse
  • Detecting unauthorized activities
  • Protecting donors, beneficiaries, volunteers, and systems

 

Improvement & Analytics

  • Improving website functionality
  • Understanding user behavior
  • Enhancing campaign effectiveness
  • Optimizing user experience

 

Legal & Compliance

  • Complying with Malaysian laws and regulations
  • Responding to lawful requests by authorities
  • Maintaining financial accountability and transparency

 

4. Donation Transparency & Accountability

As a humanitarian and charitable organization, transparency and trust are important to us. Donations received may be allocated based on:

  • specific campaign designations,
  • operational necessities,
  • humanitarian priorities,
  • or urgent emergency

 

While we strive to utilize donations according to donor intent whenever reasonably possible, Alkhair Malaysia reserves the right to redirect funds where necessary to maximize humanitarian impact and operational effectiveness.

 

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze traffic and engagement
  • Enhance security
  • Support fundraising and campaign analytics

 

Users may disable cookies through browser settings. However, certain website functions may not operate properly as a result.

 

6. Third-Party Services

We may use trusted third-party platforms and providers, including but not limited to:

  • Payment gateways
  • Email communication platforms
  • Analytics providers
  • Cloud hosting services
  • Social media integrations

 

These third parties may process certain information on our behalf and are expected to maintain appropriate privacy and security standards.

We are not responsible for the privacy practices of third-party websites or external services linked from our website.

 

7.  Data Protection & Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against:

  • unauthorized access,
  • misuse,
  • disclosure,
  • alteration,
  • or destruction

 

However, no online transmission or storage system can be guaranteed to be completely secure. Users acknowledge and accept this inherent risk when using internet-based services.

 

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfill the purposes outlined in this Policy,
  • comply with legal obligations,
  • resolve disputes,
  • maintain financial records,
  • and enforce agreements

 

When no longer required, information may be securely deleted, anonymized, or archived in accordance with applicable laws and operational requirements.

 

9.  Your Rights

Subject to applicable laws, users may have the right to:

  • request access to personal data,
  • request correction of inaccurate information,
  • withdraw consent where applicable,
  • request deletion of personal data,
  • object to certain processing activities,
  • or request clarification regarding how data is used
  •  

Requests may be submitted through the contact details provided below.

 

10. Children’s Privacy

Our website is not intentionally directed toward children under the age permitted by applicable law without parental or guardian involvement.

If we become aware that personal data from minors has been collected improperly, reasonable steps may be taken to remove such information.

 

11. Intellectual Property & Media Usage

Unless otherwise stated, materials published on this website — including logos, designs, videos, articles, reports, and campaign materials — are the property of Alkhair Malaysia or used with appropriate permissions.

Unauthorized reproduction, modification, or commercial use may be prohibited.

For humanitarian documentation and awareness campaigns, media involving beneficiaries may be used respectfully and ethically in accordance with operational and safeguarding considerations.

 

12. International Data Processing

Certain services or technology providers used by Alkhair Malaysia may process data outside Malaysia.

Where applicable, we take reasonable steps to ensure that such processing maintains adequate levels of protection consistent with this Privacy Policy and applicable legal standards.

 

13. Limitation of Liability

While we strive to maintain accurate, secure, and reliable systems, Alkhair Malaysia shall not be held liable for:

  • indirect damages,
  • incidental losses,
  • service interruptions,
  • unauthorized access caused by external malicious acts,
  • or circumstances beyond reasonable operational

 

Nothing in this Policy excludes rights that cannot legally be excluded under applicable law.

 

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically to reflect:

  • legal changes,
  • operational improvements,
  • technological developments,
  • or organizational

 

Updated versions will be published on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Policy.

 

15. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or personal data matters, please contact:

Alkhair Malaysia

Website: https://alkhair.my

Email: media.alkhairmy@gmail.com

 

16. Consent

By accessing or using this website, submitting information, making donations, or interacting with Alkhair Malaysia digitally, you consent to the collection, use, and processing of information as described in this Privacy Policy.